Refund policy

At Cheekies, we take pride in delivering quality products. If something isn't right with your order, we're here to help.

Damaged, Incorrect or Missing Items

Please inspect your order upon delivery. If you receive any damaged, defective, incorrect or missing items, please contact us within 24 hours of delivery.

To help us review your request, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the affected product and packaging, where applicable

Once verified, we'll arrange a suitable replacement or refund for the affected items.

Perishable Products & Storage

As Cheekies products are perishable, all sales are generally final once delivered, except where items are damaged, defective, incorrect or otherwise eligible for a remedy under applicable law.

We are unable to offer refunds or replacements for issues caused by:

  • Improper storage or handling after delivery

  • Failure to follow product storage or preparation instructions

  • Natural deterioration or spoilage resulting from prolonged storage beyond the product's recommended shelf life

Customers are responsible for storing products according to the instructions provided.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind or incorrect purchases made by the customer after delivery.

Refunds & Replacements

All requests will be reviewed based on the information provided and the circumstances of the issue.

If a refund is approved, it will generally be processed to your original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you experience any issues with your order, please contact our team via WhatsApp:

WhatsApp: +65 8220 1510

We recommend reporting any delivery-related issues within 24 hours of receiving your order so we can investigate and resolve them promptly.

Nothing in this policy affects your rights under applicable Singapore consumer protection laws.